Types of Agreements
A Full Service Agreement with Swissray is the best way to protect your investment in your Swissray ddR system. Swissray can customize a package for your practice’s unique needs, ensuring that your contract covers the maintenance you need.
Full Service Agreements Include:
- Coverage on weekdays during business hours (8 am to 5 pm, your local time)
- 4 hour on-site response time
- Two preventive maintenance inspections per year
- Service and Clinical Applications phone support and troubleshooting
- Full coverage for parts used during the duration of the service agreement (X-ray tube coverage is not included and must be purchased separately) 99% system uptime guaranteed
- Travel and labor for on-site troubleshooting from a Swissray Field Service Engineer included during normal business hours
- Discounted labor and travel for on-site troubleshooting from a Swissray Field Service Engineer outside of normal business hours
If you employ an on-site support team, our Shared Support Agreement is for you! You’ll benefit from the knowledge and expertise of Swissray’s Field Service Engineers while utilizing your on-site team for most maintenance needs.
Shared Support Agreements include:
- Swissray ddR System training for your on-site support team at your facility
- Full coverage for parts used during the duration of the service agreement (X-ray tube coverage is not included and must be purchased separately)
- Discounted labor and travel for on-site troubleshooting from a Swissray Field Service Engineer
- Service and Clinical Applications phone support and troubleshooting
Our Preventive Maintenance Option includes two complete maintenance inspections and system calibrations per year. A full system compliance report is included with each inspection. Replacement parts, labor and travel are not included in the price of this agreement.
Want to completely customize your Service Agreement? Swissray can create a custom service agreement to meet your specific needs. To learn more about our à la carte services contact us at outreach@swissrayus.com.