As you select the most suitable system for your imaging department, key factors that must be addressed include where the unit will be placed, how it will be installed, and what is needed for successful integration with your current operations.
PROPER PLANNING AND INTEGRATION ARE ESSENTIAL
Quality Assurance
Swissray has a dedicated Quality Assurance and Regulatory Affairs Control Manager to ensure we exceed your needs and expectations. We are focused on continuous improvement. Our objective is to guarantee product reliability and performance for both the patient and end-user.
Our QA/RA Manager (or team) is committed to:- Resolving your urgent or ongoing issues
- Helping you to understand the Manufacturer End of Support for your product and determining if there are any ongoing support options
- Receiving your feedback for continuous quality improvement
- Maintaining strong relationships with our manufacturers, importers, and distributors
In order for us to continually improve and ensure your satisfaction, customer feedback is essential. Please use the form below to contact our QA/RA Manager directly with any questions or comments regarding your concerns or satisfaction with Swissray. With a focus on improvement and change, we are dedicated to providing a prompt follow-up and resolution to any situation you may experience.
Ask The QA/RA Manager
Swissray’s Field Service Engineers have years of experience working with ddR systems and are dedicated to maintaining uptime and the quality of your products.
Our Service Team will provide knowledgeable over-the-phone support, remotely log into your system to check the logs and resolve the issue, or, when needed, travel in person to your facility immediately to resolve the issue. Whether logistics, tech support, or user training, we are dedicated to meeting your needs.
We maintain a close working relationship with our manufacturers in Switzerland, Serbia, and the United States, as well as our partner importers/distributors. With our wide-reaching support network, we can provide knowledgeable problem-solving, a high level of satisfaction, and peace of mind.
Your partner for medical imaging equipment, Swissray is proud to have close working relationships with only ISO-certified manufacturers, to ensure high quality and reliability of their products for the patients and end-users.
Any feedback we receive is forwarded directly to the manufacturer for continuous quality improvement. Using the quality systems and procedures of both Swissray and our manufacturers, we can ensure our products and service will meet your needs.