Determining who will be teaching your staff how to safely and efficiently operate your new DR system is an important consideration when investing in any new equipment. Many digital x-ray providers have been around for years but have little to no experience conducting the actual training. Look for Applications Specialists that have a clinical background and are registered through the American Registry of Radiologic Technologists (ARRT). The majority of ARRT-certified Applications Specialists have worked in practices and even run them, but, most importantly, have the knowledge to teach you how to use the equipment properly. With quality instruction from certified clinical professionals also comes the opportunity to earn continuing education credits (CECs).
Training + Support
Will my digital radiography provider have a dedicated support staff ready to answer my call if there are problems?
The success of your practice depends on the reliability of your service and support team. Nothing is perfect, and there will be times where you will need to troubleshoot an issue. How fast is the response time? How quickly can you be up and running again? If your system is down, your front office will have to reschedule everyone that comes in that day. Personalized service that is timely, knowledgeable, and committed to understanding your needs is critical when every minute counts.
Why should I choose Swissray Customer Care for my digital radiography solution?
When purchasing a new system, find a company that cares about your practice and understands the type of patients you support. Customer service needs to be a priority, so you must identify the level of support your provider will offer. When you commit to a digital radiography system, you commit to the team that will support you for years to come. Swissray Customer Care specializes only in digital radiography equipment, ensuring that your needs will be immediately addressed, and a solution will be identified quickly to keep your practice operating at maximum efficiency.
Digital Radiography Systems
How does digital radiography work?
Digital radiography (DR) is the latest advancement in the radiography field. It uses a digital x-ray detector to acquire images and transfer them to a computer for viewing. Digital radiography eliminates the handling and distribution of x-ray images on film while reducing the number of retakes due to the wider dynamic range.
Why is image quality important?
Excellent image quality provides physicians with the detailed information required to see the smallest abnormality for a proper diagnosis, which ultimately improves patient care. The quality of images made possible by DR systems with the latest software algorithms allows for better image resolution and improved detail.
How long does it take to process an image?
Digital radiography systems allow you to view images within seconds from being acquired. From start to finish, the entire process is quicker, thus much more tolerable for the patient.
Can my digital radiography system improve the patient experience?
With a DR system in place, the amount of time spent in a cold, dark exam room is significantly reduced. A good DR system is agile and can be adjusted to any position in order to get the image needed. Patients can be in extreme pain. Maybe they are older or aren’t very mobile. The flexibility of the system for positioning creates a more comfortable experience for the patient and less strain on the Technologist.
Are DR systems difficult to use?
Good design includes an intuitive user interface so radiologic technologists can quickly and easily operate the DR system. The interaction you have within the DR user interface should feel natural and meet the needs of even the most demanding practices.
What are the benefits of digital radiography?
- Improved image quality
- Decreased radiation exposure
- Increased patient throughput
- Easy to maintain
- Good return on investment
- Decreased downtime
- Optimized workflow
- Improved patient experience
How do I know which DR system to purchase?
Before purchasing a digital radiography system, consider your patient volume. What is your current volume? What is your ideal volume, and can you find a system that aligns with your needs and future goals? If you are a small practice, is space limited? You might find a solution that will work well, but the physical space it requires may be problematic. Make sure your power needs are also considered and, if the space is adequate, that you can move freely about the room when the DR system is in its various positions.